How to Delete Your AstaBill Account

AstaBill is made by Astacraft Systems Limited. You can delete your AstaBill account at any time — from the mobile app, from the web app, or by emailing us.

To delete your account in the mobile app

1. Open AstaBill and go to Settings.
2. Tap Privacy & data.
3. Under Closing your account, tap Delete account.
4. Type your email address to confirm. Telling us why you are leaving is optional.
5. Tap Delete my account, then enter your password. If you sign in with Google or Apple, we email you a six-digit code instead.

To delete your account on the web

1. Sign in at astabill.com and open Settings.
2. Go to Danger zone.
3. Next to Delete account, select Delete account….
4. Type your email address, then confirm with your password or the six-digit code we email you.

Note: Can’t sign in?

Email support@astabill.com from the email address on your account, with the subject "Delete my account". We will confirm the request is yours and delete your account the same way.

If you own a business workspace

• Every workspace needs an owner, so you cannot delete your account while you own one that is still open.
• Transfer ownership to someone on your team first (Settings → Danger zone → Transfer ownership), or
• Close the workspace (Settings → Danger zone → Close workspace). It closes 30 days later.
• If a workspace you own is already closing, you can still request deletion — your account is deleted once that workspace has closed.

How long it takes

Your account is deleted 30 days after you ask. You can keep using AstaBill until then, and we email you a reminder 7 days and 1 day before. To change your mind, go back to the same screen and cancel. After the 30 days, deletion is permanent.

What is deleted

• Your name, email address and phone number
• Your password, and any Google or Apple sign-in linked to your account
• Devices you are signed in on, and app notifications
• Your place in any team you were added to
• IP addresses and device details stored with your activity

What is kept, and for how long

• Invoices, receipts, quotes and payments you created stay with the business they belong to, because Ghana tax and accounting law requires businesses to keep financial records.
• The workspace activity history stays too, with you shown as "Deleted User".
• These records are kept for 7 years and then deleted. They no longer carry your name or contact details.

Want a copy first? Workspace owners can download their invoices, payments, customers and other records from Settings → Danger zone → Export workspace data before closing a workspace or deleting their account.