How to Void or Cancel an Invoice
If you sent an invoice by mistake or a deal fell through, you can void the invoice. It stays in your records but is marked as cancelled.
If you sent an invoice by mistake, or a deal fell through before the customer paid, you can void the invoice. A voided invoice stays in your records (for audit purposes) but is marked as cancelled.
Steps
- Go to Invoices and open the invoice you want to cancel.
- In the action toolbar, click the ••• More button (three dots).
- Select Cancel invoice (or Cancel draft if it hasn't been sent yet).
- Confirm the cancellation.
You cannot void an invoice that has already been paid. If you need to reverse a payment, use a credit note instead.
GRA-certified invoices: if the invoice has already been submitted to GRA for e-VAT certification, clicking Cancel invoice opens a confirmation modal that prompts you to issue a credit note first. This is required to reverse the VAT record at GRA. If you cancel without issuing a credit note, an amber compliance warning will appear on the invoice until a credit note is issued. See "How to Create a Credit Note" for next steps.
Was this article helpful?
Still stuck? Email our support team.