How Customers Pay via the Public Invoice Link

Once you've set up your payment account, your customers can pay directly from their invoice without needing an AstaBill account. Here's what their experience looks like — it helps to know this so you can guide them if they get confused.

What the customer sees

1. They receive an invoice link (via email or WhatsApp).
2. They open it in any browser — phone or laptop, no login needed.
3. They see a clean invoice with your business details, any prior payments, and the current amount due.
4. They click Pay Now.
5. If you enabled partial payments, they can choose how much to pay toward the remaining balance.
6. Paystack's checkout appears. They can pay by debit or credit card, bank transfer, or mobile money (MTN MoMo / AirtelTigo Money).
7. They complete payment and receive a confirmation.
8. You get notified instantly, and the invoice updates to partially paid or paid in your AstaBill dashboard.

If a customer says they couldn't pay, ask them to try a different browser or turn off any VPN they might be using. Most payment issues come down to connectivity or browser compatibility.