Understanding Payment Statuses: Initiated, Pending, Success, Failed

When a customer tries to pay through AstaBill, you'll see a status on the invoice. Here's what each status means in plain language.

Statuses explained

• Initiated — The customer clicked Pay Now and the Paystack checkout opened. Payment hasn't been completed yet. They may still be on the payment page.
• Pending — The payment was submitted but Paystack is waiting for confirmation from the bank or mobile money network. This sometimes happens with bank transfers or MoMo.
• Success — Payment was received and confirmed. Depending on the amount paid, the invoice may be fully paid or remain partially paid with a balance still due.
• Failed — The payment didn't go through. Common reasons: card declined, insufficient funds, timeout, or the customer closed the page before completing. The invoice balance remains unchanged.

If an invoice has been Pending for more than 24 hours and you are not sure whether payment went through, email info@astabill.com with the invoice number and we will check the transaction status for you.